|* Always remember that you and your boss are partners.
* The first necessity is loyalty - never, ever, be heard to criticise your boss to others.
* Always know where you boss is and when he/she will be back in the
* Acknowledge that there will be times when you cannot get all your
work done within the day.
* Be meticulous about taking and passing on messages.
* Advise your boss in good time when you wish to take a holiday.
* Ring in quickly if you are unable to get to the office.
* Observe conventions if your boss is meeting outside visitors. (Refer to your boss by title, etc.)
* Think about how you use your name.
* Be prepared to take an interest outside your immediate sphere.
* Build a network with other secretaries.
* Look for ways of taking on more responsibility.
|* Get your boss to delegate more to you, and think of ways of delegating
your own work to others.
* Develop your office team.
* Be realistic about costs.
* Prioritise the post.
* If things do go wrong, let your boss know.
* Ask for more information about your institution.
* From time to time try to look at your office as a newcomer would, both in terms of image and of procedure.
* Don't be afraid to take decisions within the limits of your authority.
* Some people will try to insist on talking to your boss when they would
be much better off talking to you.
* Remember that you will very often be the first contact that someone
has with your department.
* Be assertive.